Privacy Policy

Body & Soul Chiropractic Pty Ltd (ABN 32 655 913 269) (“we”, “us”, “our”) is committed to protecting the privacy of personal and health information we collect about you.

This Privacy Policy explains how we collect, hold, use, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What information we collect

We may collect the following types of personal information from you:

• Identification information (name, date of birth, address, phone, email)
• Health information (medical history, current symptoms, examination findings, treatment notes, imaging or test results)
• Emergency contact and next-of-kin details
• Payment and billing information
• Information provided via our website forms, online booking system, and social media enquiries (including Facebook and Instagram lead forms)

How we collect your information

We collect information directly from you when you:

• Make an appointment in person, by phone, online, or through social media
• Complete forms on our website or in clinic
• Submit an enquiry through Facebook or Instagram advertising
• Communicate with us via email, SMS, phone, or in person
• Attend a consultation or treatment session

Why we collect your information

We use your personal and health information to:

• Provide chiropractic care and related services
• Communicate with you about appointments, treatment plans, and follow-up
• Send appointment reminders and welcome messages (via SMS, email, or phone)
• Process payments
• Comply with our legal and professional obligations as registered health practitioners
• Improve our services and respond to your feedback

How we store and protect your information

We store your information securely in:

• Our practice management software (PracticeHub)
• Our customer relationship and communications system (GoHighLevel)
• Secure backup systems

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. Access to your information is restricted to authorised staff.

When we may disclose your information

We may disclose your information:

• To other health practitioners involved in your care, with your consent
• To private health insurers or other third-party funders, with your consent, where you have made a claim
• To regulatory or legal authorities where required by law (for example, in response to a subpoena or court order)
• To our IT and software providers who help us deliver our services, who are bound to keep your information confidential
• In the event of a serious threat to life, health, or safety

We do not sell your personal information.

Overseas disclosures

Some of our software providers (such as Meta/Facebook, GoHighLevel, and PracticeHub) may store data on servers located outside Australia. We take reasonable steps to ensure these providers protect your information consistent with the Australian Privacy Principles.

Your rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to your information if it is inaccurate or out of date
• Withdraw consent for marketing communications at any time (for example, by replying STOP to SMS messages)
• Make a complaint if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details below.

Cookies and website tracking

Our website may use cookies, the Meta Pixel, and similar technologies to:

• Help our website function correctly
• Measure how visitors interact with our site
• Allow Meta (Facebook/Instagram) to deliver and measure the effectiveness of our advertising

You can disable cookies through your browser settings, though this may affect website functionality.

Complaints

If you believe we have breached your privacy, please contact us first so we can attempt to resolve the issue. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be available on our website.

Contact us

Body & Soul Chiropractic Pty Ltd
40 Seaview Street, Brighton QLD 4017
Phone: (07) 3608 8814
Email: [email protected]

Last updated: June 2026